Terms of Service

1. Services

Heavy AV provides live event production services including, but not limited to:

• Event production management
• Technical labor staffing
• Stagehand and rigging services
• Audio, lighting, video, LED, and staging support
• Scenic and fabrication coordination
• CAD and production design services
• Digital event and immersive activation services
• Consulting and related event support services

All services are subject to availability, scheduling, written proposals, estimates, contracts, and applicable project terms.

2. Website Use

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any local, state, federal, or international law
• Interfere with website security or operations
• Attempt unauthorized access to systems or data
• Copy, scrape, or reproduce content without permission
• Misrepresent your identity or affiliation

We reserve the right to suspend or restrict access to users who violate these Terms.

3. Quotes, Estimates, and Proposals

Any quote, estimate, or proposal provided by Heavy AV is non-binding until both parties execute a written agreement or confirm services in writing.

Pricing, availability, labor requirements, equipment availability, and scheduling may change until officially confirmed.

Unless otherwise stated in writing:

• Deposits may be required to secure dates and labor
• Final balances are due according to invoice terms
• Additional labor, overtime, equipment, travel, damages, delays, or scope changes may incur additional charges

4. Labor and Production Conditions

Heavy AV provides professional event labor and production support based on information supplied by the client.

Clients are responsible for:

• Providing accurate schedules and production details
• Ensuring safe working conditions
• Securing required permits and venue approvals
• Maintaining proper insurance where required
• Coordinating venue access and load in/load out logistics

Heavy AV reserves the right to refuse unsafe work conditions, illegal requests, or hazardous environments.

Heavy AV is not responsible for delays, failures, or damages caused by:

• Weather
• Venue restrictions
• Artist delays or cancellations
• Force majeure events
• Third party vendors
• Client scheduling failures
• Utility or infrastructure failures

5. Overtime and Scheduling

Unless otherwise agreed in writing, labor services may be subject to:

• Minimum call times
• Overtime rates
• Double time rates
• Meal penalties
• Travel charges
• Overnight or turnaround fees

Specific labor policies may be outlined in individual project agreements or invoices.

6. Payments

Invoices are due according to the payment terms listed on the invoice or contract.

Failure to pay may result in:

• Suspension of services
• Removal from scheduling priority
• Collection actions
• Late fees or interest where permitted by law

Client agrees to reimburse reasonable collection costs, attorney fees, and enforcement expenses associated with unpaid balances.

7. Intellectual Property

All website content including text, graphics, branding, logos, renderings, designs, documents, photos, videos, and media are the property of Heavy AV or its licensors unless otherwise stated.

You may not reproduce, distribute, modify, republish, or commercially use any content without prior written consent.

Project deliverables, renderings, CAD files, designs, and creative materials remain the intellectual property of Heavy AV unless otherwise agreed in writing.

8. User Submissions

Any information submitted through contact forms, applications, uploads, or communications must be accurate and lawful.

By submitting materials to Heavy AV, you represent that:

• You own or have rights to the submitted content
• The content does not infringe third party rights
• The content is not unlawful, harmful, defamatory, or malicious

Heavy AV reserves the right to remove or refuse submissions at its discretion.

9. Third Party Links and Services

This website may contain links to third party websites, platforms, or vendors.

Heavy AV is not responsible for:

• Third party content
• External website practices
• Third party privacy policies
• Third party products or services

Accessing third party services is at your own risk.

10. SMS and Communications Consent

By submitting your phone number or contacting Heavy AV, you consent to receive communications related to:

• Scheduling
• Production logistics
• Quotes and proposals
• Crew coordination
• Operational updates
• Customer support

Message and data rates may apply. Consent is not a condition of purchase.

You may opt out of non-essential communications at any time by contacting us directly.

11. Limitation of Liability

To the fullest extent permitted by law, Heavy AV shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost business opportunities
• Event interruptions
• Artist cancellations
• Data loss
• Delays outside our control

Heavy AV’s total liability arising from any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Heavy AV, its owners, employees, contractors, affiliates, and partners from any claims, damages, liabilities, losses, or expenses arising out of:

• Your use of the website
• Your violation of these Terms
• Your event operations or activities
• Your negligence or misconduct

13. Confidentiality

Both parties may receive confidential business, operational, or technical information during projects.

Neither party shall disclose confidential information without prior written consent except where required by law.

14. Independent Contractors

Heavy AV may utilize employees, freelancers, subcontractors, labor providers, and independent contractors to perform services.

Nothing within these Terms creates a partnership, joint venture, or employment relationship between users and Heavy AV.

15. Termination

Heavy AV reserves the right to terminate or suspend services or website access at any time for:

• Non payment
• Abuse or harassment
• Unsafe conditions
• Breach of agreement
• Fraudulent activity
• Misrepresentation

Termination does not waive any outstanding payment obligations.

16. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved in the appropriate courts located in California.

17. Changes to These Terms

Heavy AV reserves the right to update or modify these Terms at any time without prior notice.

Updated Terms become effective upon posting to the website.

Continued use of the website or services after updates constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms or our services, please contact: