Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Information You Voluntarily Provide

Including but not limited to:

• Name
• Company name
• Email address
• Phone number
• Billing information
• Event details
• Venue information
• Project requirements
• Uploaded files or documents
• Employment or contractor application information
• Communications submitted through forms, email, phone, or SMS

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage activity
• Referring URLs
• Date and time of visits
• Pages viewed and interactions

Cookies and Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to:

• Improve website functionality
• Analyze traffic and engagement
• Understand visitor behavior
• Support advertising and remarketing efforts
• Enhance user experience

You may disable cookies through your browser settings, though certain website functions may become limited.

2. How We Use Information

We may use collected information to:

• Respond to inquiries and requests
• Provide quotes, proposals, and services
• Coordinate event production and staffing
• Process invoices and payments
• Communicate regarding scheduling and logistics
• Improve website performance and functionality
• Send updates, operational notices, or marketing communications
• Evaluate contractor or employment inquiries
• Protect against fraud, abuse, or unauthorized activity
• Comply with legal obligations

3. SMS and Communications

By providing your phone number to Heavy AV, you consent to receive communications related to:

• Event logistics
• Scheduling updates
• Crew coordination
• Customer support
• Quotes and proposals
• Operational notifications

Message and data rates may apply.

You may opt out of non-essential SMS communications at any time by replying STOP where applicable or by contacting us directly.

4. Sharing of Information

Heavy AV does not sell personal information.

We may share information with trusted third parties only when reasonably necessary to operate our business, including:

• Payment processors
• Website hosting providers
• Cloud storage providers
• Analytics services
• Scheduling and CRM platforms
• Production partners and subcontractors
• Legal, accounting, or insurance professionals
• Government or law enforcement agencies where required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

5. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including the right to:

• Know what personal information we collect
• Request access to collected information
• Request correction of inaccurate information
• Request deletion of personal information
• Limit use of sensitive personal information where applicable
• Request information regarding disclosures

To submit a privacy request, contact us using the information below.

Heavy AV will not discriminate against users for exercising applicable privacy rights.

6. Data Retention

We retain information only as long as reasonably necessary for:

• Business operations
• Contract fulfillment
• Legal compliance
• Accounting and tax purposes
• Record keeping
• Dispute resolution

Retention periods may vary depending on the nature of the information and applicable laws.

7. Data Security

Heavy AV uses commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, misuse, or destruction.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Third Party Services and Links

Our website may contain links to third-party websites, software platforms, social media services, or embedded content.

Heavy AV is not responsible for the privacy practices, policies, or content of third-party services.

Users should review the applicable privacy policies of those third parties independently.

9. Children’s Privacy

Heavy AV’s website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected, we will take reasonable steps to remove it.

10. Employment and Contractor Information

If you submit information related to employment, freelance, or contractor opportunities, we may collect and retain:

• Resume information
• Work history
• Certifications
• Contact information
• Availability
• Payroll or tax related documentation where applicable

This information is used solely for staffing, hiring, onboarding, operational, legal, and compliance purposes.

11. International Users

Heavy AV operates primarily within the United States.

If you access our website from outside the United States, you understand that your information may be transferred to and processed within the United States.

12. Changes to This Privacy Policy

Heavy AV reserves the right to modify or update this Privacy Policy at any time.

Updates become effective upon posting to the website.

Continued use of the website or services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For privacy related questions or requests, please contact: